Terms of service

Terms of Service for Kaizen

Last Updated: 1/10/2024

Welcome to Kaizen! These Terms of Service ("Terms") govern your use of our website and services, including the purchase of products from our Japanese lifestyle store. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By accessing our website and purchasing our products, you confirm that you are at least 18 years old or that you have the consent of a parent or guardian. You also agree to abide by all applicable laws and regulations.

2. User Accounts

To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

3. Products and Services

Kaizen offers a variety of home and kitchenware products. All products are subject to availability and may be withdrawn at any time. We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing and Payment

All prices are listed in GBP and are subject to change without notice. Payment must be made at the time of purchase through our accepted payment methods. If a product is listed at an incorrect price due to typographical error or other error, we reserve the right to refuse or cancel any orders placed for the product.

5. Shipping and Delivery

We aim to process and ship orders promptly. However, we are not responsible for delays caused by third-party carriers or customs. Risk of loss and title for products purchased from Kaizen pass to you upon delivery.

6. Returns and Refunds

Please refer to our Return Policy for details on our return and refund procedures. If you are not satisfied with your purchase, you may return it within [insert number] days of receipt, subject to our Return Policy.

7. User Rights

You have the right to access and request correction of your personal data in accordance with applicable data protection laws. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Kaizen or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute any content without our express written permission.

9. Limitations of Liability

To the fullest extent permitted by law, Kaizen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising from or related to your use of our website or products. Our total liability to you for all claims arising from or related to these Terms shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kaizen, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of our website or products, your violation of these Terms, or your violation of any rights of another party.

11. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of our services, you agree to first attempt to resolve the dispute informally. If the dispute cannot be resolved informally, it shall be resolved by binding arbitration in accordance with the laws of UK. The arbitration shall be conducted in UK

12. Changes to Terms

Kaizen reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of UK, without regard to its conflict of law principles.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Kaizen 

22 the parade
st mary place  
Shrewsbury, England
Dean@shopkaizen.co.uk

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.