Refund policy

Kaizen Refund Policy

Last Updated: [1/10/2024]

At Kaizen, we strive to provide you with high-quality Japanese lifestyle products. We understand that sometimes a purchase may not meet your expectations. Therefore, we have established a clear and fair refund policy to ensure a smooth experience for our valued customers.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return must be initiated within [insert number of days] days from the date of delivery.
  • Proof of purchase (such as a receipt or order confirmation email) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Perishable goods (e.g., food items)
  • Items marked as final sale
  • Personalized or customized items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert email] or [insert phone number] within the return window to request a return authorization.
  2. Receive Instructions: We will provide you with instructions on how to return the item.
  3. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Ship the item back to the address provided by our customer service team. Please note that the customer is responsible for the shipping costs associated with the return.

4. Refund Method

Refunds will be processed using the original payment method. Please allow [insert number of days] business days for the refund to reflect in your account after we receive and inspect the returned item.

5. Condition of Returned Items

All returned items are subject to inspection upon receipt. If the returned item does not meet the eligibility criteria outlined in this policy, we reserve the right to deny a refund or issue a partial refund based on the condition of the item.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item according to our return process and Contact the kaizen team

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number of days] days of receiving the product. We will provide instructions on how to return the item and issue a full refund or replacement at no additional cost.

8. Changes to This Policy

Kaizen reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

  • Email: Dean@shopkaizen.co.uk
  • Address: 22 The Parade St marys shrewsbury sy11dl

Thank you for shopping with Kaizen. We appreciate your business and are committed to ensuring your satisfaction.